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Driving Innovation through Customer Insights

Transform your business with Evalus Voice of the Customer (VoC) software—an innovative solution empowering enterprises to gather, analyze, and respond to customer feedback, driving unparalleled business performance.


Understanding the needs, preferences, and opinions of your customers allows you to make informed, customer-centric decisions.

Innovation is challenging...

  • Individual preferences or biases lead to conflict or disagreement.

  • Varying subject expertise leads to incomplete analysis of the problem.

  • Slow and inefficient meetings with multiple rounds of discussion to reach consensus.

How it Works

How it Works


Define Evaluation Criteria

Whenever you make a decision you are responding to some situation that needs your attention. So before you begin with your decision, analyze exactly what it is that’s prompting your actions 

The Evalus framework allows teams to quickly create a project with from scratch or from pre-existing template.  Team members can then review and evaluate the information form wherever they work, saving time and money.



Perform Evaluations

The ultimate goal in a multi-stakeholder decision-making setting is to make a final decision that reaches a form of consensus. Ideally, such a decision should be  efficient and represents the true trade-off between conflicting objectives and stakeholder priorities.


Analyze Results

After a decision has been made and implemented it is important to assess both the outcome of the decision and the process by which the decision was reached. Doing so confirms whether the decision actually led to the desired outcomes.

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Software Features

Our platform provides access to advanced analytics tools and a collaborative interface, allowing you to make informed customer-centric decisions to drive innovation.

Survey Templates

Templates allows users to create, save, and reuse customer survey templates, reducing time and effort. 

Customer Portal

Our Customer Portal feature allows teams to directly collaborate with customers and share information. 

VoC Analytics

Analytic features utilizes advanced data analytics to help organizations make informed decisions based on customer preferences. 

Executive  Reports

Executive Reporting feature provides decision-makers with a comprehensive and intuitive view of the VoC Projects. 

Use Cases

Use Cases

Evalus is a flexible software tool that is designed to support your most challenging Voice of Customer projects.

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Product Development

Conducting a Voice of Customer (VoC) analysis allows a company to understand customer needs, preferences, and pain points. By collecting direct feedback, businesses can identify opportunities for product improvement and innovation.

Market Research

Analyzing customer feedback provides valuable insights into market trends, emerging needs, and areas for expansion. Companies can identify untapped opportunities for growth by paying attention to customer suggestions and adapting their strategies accordingly.

Car Factory


VoC insights provide valuable data for strategic decision-making. Understanding customer opinions, expectations, and satisfaction levels helps in making informed choices about marketing strategies, sales approaches, and overall business direction.


Choose the Perfect Plan for Your Team

Get started with a 30-day free trail no credit card required and then pick a plan

Small Team Plan

Upgrade Anytime
  • Up to 4 Evaluators

  • Up to 2 Collaborators

  • Unlimited Projects

  • 100 GB of Storage

Large Team Plan

/ Facilitator License / Month
(Billed annually)
  • Unlimited Evaluators

  • Unlimited Collaborators

  • Unlimited Projects

  • 200 GB of Storage

  • Supplier Portal

  • On-boarding and Training*


Contact for Quote
  • On-premise deployment

  • Unlimited Evaluators

  • Unlimited Collaborators

  • Unlimited Projects

  • Supplier Portal

  • Customized Forms & Templates

  • On-boarding and Training*


No Risk, Free Sign-up

Schedule a 15 minute guided demo with our business team. We will walk you through our products and answer any questions you have.

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